KAB is a multinational organization that provides omnichannel support solutions and strategic consulting to clients across Retail, Technology, Travel & Hospitality, Utilities, Oil & Gas, Telecom and Manufacturing, and Shipping & Logistics.
We've leveraged technology and strategic partnerships to deliver world-class services and expand our operational presence. KAB is a customer-first company that was founded on COPC best practices and is an ISO 27001 (BS 7799), ISO
9001:2015 compliant organization KAB is experienced in supporting MBs, start-ups (Series A), and established enterprise customers.
OUR VISION
Our vision is to deliver an unparalleled support experience at the best possible value to our clients while ensuring the privacy of their customers and the integrity of their brands.
OUR MISSION
Our mission is to protect our client's customers by ensuring the privacy of their data. We will deliver the best possible value to our clients through efficient execution and continuous high performing employees.
SERVICES OFFERED
FRONT OFFICE
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Billing
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Customer Care
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Account Management
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Service Recover
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Technical Support
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Customer Retention
BACK OFFICE
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Data Entry
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Analytics & Reporting
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Workforce Management
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Ticket Management
PREMIUM SERVICES
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Performance Managment
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Customer Experience Mgmt
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Strategic/ Operations/ DE&I
Consulting Services
CHANNELS SUPPORTED
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Inbound & Outbound Voice
Services -
Digital Support Channels: Chat, Email, SMS, Social Media Platforms
LANGUAGES OFFERED - English
COMPARATIVE ADVANTAGES
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Operational Excellence Expertise
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Result Driven and Accountability
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Sense of Urgency
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Ability to Scale to meet customer demand
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Our Culture, Inclusivity, Transparency, and Integrity
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COPC Certified Staff (Customer Operations Performance Center)
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Lean Six Siama Certified Staff
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Scaled Agile Framework
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Diversified Company Leadership
